What If I Need to Cancel My Move? – FAQ from iBox Moving
What If I Need to Cancel My Move?
We understand that plans can change. At iBox Moving, we offer a flexible cancellation policy to give you peace of mind — whether something unexpected comes up or your schedule shifts.
How Do I Cancel a Scheduled Move?
Just call us or email us as soon as you know you need to cancel. The earlier, the better — but we’ll do our best to work with you at any stage.
Is There a Cancellation Fee?
- More Than 48 Hours Notice: No fee. You’ll receive a full refund of any deposit, if applicable.
- Less Than 48 Hours Notice: A small cancellation fee may apply to cover reserved crew and truck time.
- Same-Day Cancellation: A higher fee may apply, especially during peak days. We’ll always explain it clearly.
Can I Reschedule Instead?
Yes! We’d rather reschedule than cancel. If your new date is available, we’ll move your booking without any penalties. Just let us know what works best for you.
How Do I Get a Refund?
If you’ve paid a deposit and cancel in time, we’ll process a refund to your original payment method. This usually happens within 1–3 business days.
Still Not Sure?
We’re here to help. If you’re on the fence or need flexibility, talk to us — we’ll guide you based on your situation and make the process easy.
More Questions?
Our Moving Services in Los Angeles
Senior Moving Services in Los Angeles — Safe, Caring & Stress-Free
Gentle, Respectful Moving Help for Seniors
Moving can be overwhelming at any age — especially for seniors. At iBox Moving, we provide calm, compassionate support to make the transition smooth and stress-free. Whether you're downsizing, relocating to assisted living, or moving closer to family, we’re here to help with care and patience.
Trusted by Families Across Los Angeles
Our senior moving teams are specially trained to assist older adults with professionalism and kindness. We take the time to listen, explain each step, and ensure that your loved one feels safe and respected during the move.
Services Designed for Seniors
- Careful packing and unpacking
- Furniture disassembly and setup in new home
- Assistance with downsizing and organizing
- Coordination with family or care providers
- Patience, understanding, and clear communication
Moving to Assisted or Independent Living?
We’ve helped hundreds of seniors move into retirement communities, assisted living, and new apartments throughout Los Angeles. We’re familiar with the process and handle all logistics so the transition feels smooth and manageable.
Support You Can Count On
iBox Moving is fully licensed and insured, with 5-star reviews from local families. We go above and beyond to treat every senior move with the attention and care it deserves.
Get a Free Quote for Senior Moving
Reach out today and let’s talk about how we can help your loved one move with comfort, confidence, and dignity.
More Services from iBox Moving
Moving Tips & Guides
What Not to Pack When Moving – Items You Should Never Load on the Truck
Some Things Are Better Left Out of the Truck
While most household items are safe to move, there are a few that should never go into the moving truck — for legal, safety, or practical reasons. Here’s what iBox Moving recommends keeping out of your moving boxes.
1. Flammable and Hazardous Materials
Gasoline, propane, paint thinners, matches, fire extinguishers, cleaning solvents, and similar items are not allowed. These materials pose a serious fire and safety risk during transport.
2. Perishable Food
Food that can spoil — dairy, meats, frozen or refrigerated items — should be consumed or donated before the move. These items can leak, attract pests, or spoil in transit.
3. Plants
Some states restrict plant transport across borders. In local moves, plants may still suffer from heat or jostling in the truck. It’s best to move them in your own vehicle with care.
4. Valuables and Personal Documents
Keep jewelry, passports, cash, legal documents, and essential medications with you — not in the truck. These items are irreplaceable and safer in your control.
5. Weapons and Ammunition
Firearms and ammo should be transported according to legal regulations, not by your moving company. Discuss options with a licensed dealer if needed.
6. Pets and Live Animals
No animals should ever be placed in a moving truck. Move your pets in a secure, temperature-controlled vehicle with plenty of breaks and comfort.
Questions About What’s Allowed?
iBox Moving is happy to guide you on what can and can’t go in the truck. Reach out before packing — we’ll help you avoid delays and keep your move safe and legal.
